OptumRx Planning 300-Job Call Center in Flagler Center


UnitedHealth Group plans a 300-job inbound call center in Southside for its OptumRx pharmacy benefits management organization. UnitedHealth Group has posted job ads for the center and the City has issued a permit for Auld & White Constructors LLC to remodel almost 50,000 square feet of space in Flagler Center for the operation. The center, at 7159 Corklan Drive, will be built out at a cost of $1.5 million, according to a permit issued Tuesday.

The square footage is 47,853 square feet. The City also is reviewing a permit application for temporary training space at Flagler Center for OptumRx.

UnitedHealth Group, based in Minnetonka, Minn., is a health benefits services company.

"This is a wonderful company and a great 'get' for Jacksonville," said University of North Florida President John Delaney, chair of the JAXUSA Partnership economic development division of the JAX Chamber.

"It is not just the direct jobs that United Health will employ, but also the construction and engineering workers who will build out the space," Delaney said.

A statement from Mayor Alvin Brown's office said Brown is "very supportive of this growing sector of the business community."

"Health care is one of our targeted industries and we anticipate this growth to continue to elevate our other medically related businesses and institutions. This project continues to highlight Jacksonville's standing as medical hub in the Southeast," said the statement.

UnitedHealth is advertising for Jacksonville employees, including a customer service director for OptumRx. That position's description is to "provide leadership for managers and supervisors as well as the 300 customer service advocates in an inbound call center environment" and to provide day-to-day oversight of a 24/7 call center. The company also seeks, but does not require, experience starting up a call center in a new location.

The jobs available include senior customer service representative, lead customer service representative, call center workforce supervisor, call center workforce representative, customer service quality/audit representative and on-site utilization management nurse.

A job fair for customer service representatives is scheduled 10 a.m.-6 p.m. Monday and Tuesday at the Embassy Suites on Baymeadows Road.

For information about available jobs, visit http://careers.unitedhealthgroup.com/.

UnitedHealth Group operates through Optum and UnitedHealthcare, which provides health care coverage and benefits services.

Optum describes itself as an information and technology-enabled health services business that comprises three companies — OptumHealth, OptumInsight and OptumRx. It represents more than 35,000 employees worldwide.

OptumRx describes itself as a pharmacy benefits management business that manages the prescription drug benefits of commercial, Medicare, Medicaid and other governmental health plans, along with those of employers and unions through a national network of 64,000 community pharmacies and mail-service pharmacies in California and Kansas.

UnitedHealth Group said that it serves more than 75,000 people worldwide.

Karen Brune Mathis

Jacksonville Daily Record