JIA Ranked #1 for Customer Service by Airport Association

Flying to or from Jacksonville International Airport? Anxiety and frustration certainly won’t be symptoms of the travel experience as an article in Jacksonville Business Journal highlights its #1 ranking for customer service for the second straight year. The designation, awarded by Airports Council International and voted on by customers at nearly 350 airports, measure check-in, security, ease of directions, food and beverage options and more.

JIA CEO Steve Grossman recognized that each airport employee plays a role in the experience “whether [they are] an airline employee, custodial staff or a restaurant server,” adding that through the insight obtained by customers who fly in and out of JIA provides “a roadmap for future improvements.”

The popularity of the region as a destination for business or pleasure is being recognized by the airlines as well. In the last six months, airlines have announced new and expanded routes between JIA and Chicago O’Hare, Philadelphia, Denver, Cincinnati, Austin and Trenton, NJ.

JAXUSA Honors the Careers of Three Retiring College Presidents

In May 2018, three strong university leaders, Dr. Cynthia Bioteau of Florida State College at Jacksonville (FSCJ), The Hon. John Delaney of University of North Florida and Dr. Nat Glover of Edward Waters College, will end their tenures at their respective institutions.

An article in The Financial News & Daily Record covered luncheon on Feb. 26 to commemorate these esteemed presidents’ achievements. Hosted by JAXUSA Partnership and moderated by Jacksonville University’s Rick Mullaney, the panel discussion revealed insight on their legacies, diversity, leadership and Jacksonville’s future.

While there were many highlights of the 30-minute program, the presence of these true trailblazers in Jacksonville’s history on one stage was of particular importance. The ‘firsts’ exemplified by the panelist include:
• Dr. Bioteau was the first woman hired as president at FSCJ;
• President Delaney was elected the first Republican Mayor of Jacksonville since Reconstruction; and
• Dr. Glover was the first African-American sheriff elected in Florida.

The event came two days after another new leader of higher education was inaugurated in the region. Flagler College in St. Augustine formally installed Joseph G. Joyner at a ceremony on Feb. 24 attended by other Florida university presidents and elected officials.

For more from President Delaney, listen to the latest episode of The JAX Current in which he talks about the university’s past, present and future and the next-generation talent enrolling and graduating from the school.

2017 Annual Report

JAX Named #2 Most Up-and-Coming City in America

JAX Named one of World’s Top 10 Best Value Destinations

Florida Ranked 2nd for Business Climate

Florida ranks second among the 50 states for having the best business climate, according to a new survey of U.S. corporate executives released at the International Economic Development Council (IEDC) annual conference.

Texas ranked first, Georgia ranked third, followed by South Carolina and North Carolina, respectively.

Conducted by the Development Counsellors International (DCI) every three years, the “Winning Strategies in Economic Development Marketing” survey has tracked trends in economic development since its inception in 1996.

Florida is in the No. 2 spot with 22 percent of the respondents naming it as the state with having the most favorable business climate.

Respondents who named Florida mentioned the state’s pro-business environment, favorable tax climate and its strategic location.


Swisher International Group Inc.