Flying to or from Jacksonville International Airport? Anxiety and frustration certainly won’t be symptoms of the travel experience as an article in Jacksonville Business Journal highlights its #1 ranking for customer service for the second straight year. The designation, awarded by Airports Council International and voted on by customers at nearly 350 airports, measure check-in, security, ease of directions, food and beverage options and more.
JIA CEO Steve Grossman recognized that each airport employee plays a role in the experience “whether [they are] an airline employee, custodial staff or a restaurant server,” adding that through the insight obtained by customers who fly in and out of JIA provides “a roadmap for future improvements.”
The popularity of the region as a destination for business or pleasure is being recognized by the airlines as well. In the last six months, airlines have announced new and expanded routes between JIA and Chicago O’Hare, Philadelphia, Denver, Cincinnati, Austin and Trenton, NJ.