Fidelity established its Customer Contact Center in Jacksonville in 2006. Over the past nine years, the operation has grown to employ approximately 800 associates. Fidelity, which is currently at capacity at its regional offices located at Deerwood North, plans to lease additional office space near its current operation to accommodate the expansion. The new positions will require broker and securities industry licensing. Positions in Fidelity’s Customer Contact Centers are extremely important to Fidelity and its focus on delivering the best customer service in the industry.
“Today, we take pride in announcing an expansion of our current organization in Jacksonville,” said Harold Stankard, senior vice president and regional leader for Fidelity Investments. “We are extremely proud of the organization we have built here and the people who comprise it. We thank Mayor Curry and the state of Florida for their continued collaboration and partnership.”
Fidelity’s goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. Privately held for nearly 70 years, Fidelity Investments employs 42,000 associates who are focused on the long-term success of its customers.
“This expansion by Fidelity Investments shows continued confidence in Jacksonville’s growing economic momentum,” said Jacksonville Mayor Curry. “With this and other recent announcements, our city is increasingly becoming the financial services capital of our region, thanks to the strong support from the state, JAX Chamber, and our local business community.”