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JAXPORT Voted #1 Port In Nation for Customer Satisfaction

As Florida’s largest container port by volume and the nation’s #2 vehicle-handling port, the Jacksonville Port Authority (JAXPORT) is a significant logistical asset to the region offering service to more than 140 ports in 70 countries and fast access to 70 million U.S. consumers.

Recently voted as the top port in the nation for customer satisfaction and performance excellence by Logistics Management magazine’s Quest for Quality annual survey, JAXPORT earned the highest overall weighted score of all U.S. ports on five factors:

  • Ease of doing business – Port contacts are responsive to customer needs;
  • Value – The benefits of using this port are measurable;
  • Ocean carrier network – Port provides a balance of inbound and outbound calls;
  • Intermodal network – Port offers a balance of truck and rail services; and
  • Equipment and operations – Port provides quality services for containerized cargo shipments.

JAXPORT also leads in innovation and strategic partnerships. Enhancements are currently underway at the port to accommodate auto volume growth. To keep up with the demand for auto space, JAXPORT reached a long-term agreement with AMPORTS, one of the largest automobile processors in North America, to significantly expand the company’s leasehold by establishing a new footprint at JAXPORT’s Dames Point Marine Terminal.

Year-to-date, the port’s auto volumes are up 7 percent and JAXPORT is on pace to surpass the auto volume record set in 2017, when 693,000 units moved through the port.

JAXPORT’s Asian trade has grown an average of 14 percent annually over the past five years. The port offers regular service to destinations throughout Asia, including China, South Korea, Singapore, Japan, Vietnam and Thailand.

In addition to serving as the global gateway to Florida, JAXPORT terminals integrate with three U.S. interstates, on-dock rail, 40 daily trains, more than 100 trucking firms and dozens of ocean carriers, further connecting local companies with U.S. consumers.