Success Stories


Northwell Health, New York State’s largest health care provider, and Pamplona Capital Management, a private equity firm, founded Formativ Health to better assist physician practices to maximize performance and focus on patient-centered access by enhancing and simplifying the patient’s access to care. The Jacksonville center will act as a single point of contact for physician practices and health care organizations nationwide.

According to Dennis Dowling, CEO of Formativ Health, “Improving the patient experience is a top priority for all physician practices. Recognizing that the focus on customer service goes far beyond clinical care, we want to ensure a seamless encounter when patients first call us to make an appointment. The creation of Formativ, an integrated physician management services organization, strengthens that commitment, and we know Jacksonville offers an extraordinary labor force that will enable us to meet our patients’ expectations.”

Formativ Health’s decision to locate its next service center in Jacksonville further enhances our vibrant health and life sciences industry and provides a unique connection point for health care organizations, physicians and patients.